Our Privacy Protection Policy at Crystal Roll Casino
On this page, you will find all information on how Crystal Roll Casino handles your personal data. We explain what data is collected when you play on our platform with over 6,000 games, why we need this information, how long we store it, and what rights you have under European privacy legislation.
1. Data Controller
The operator of Crystal Roll Casino is responsible for processing all personal data collected via the platform. This privacy policy applies to all activities on our website and mobile apps, from the first visit to registration, from playing slots and live casino to carrying out financial transactions. The rules apply regardless of which device you use to log in.
2. Data We Collect
During your use of Crystal Roll Casino, we may collect various types of information: identity data such as name and date of birth, contact details including email address and phone number, account information with login history and preferences, game data about bets on our 6,000+ games and payouts, and financial data regarding deposits via iDEAL, crypto, or other methods. Official documents may be requested for KYC verification.
3. Purposes of Data Processing
Your personal data is used for specific purposes: setting up and maintaining your player account, granting access to slots, live casino, and table games, processing deposits and withdrawal requests, fulfilling legal obligations regarding anti-money laundering and responsible gaming, and providing 24/7 customer support. With your consent, we may also inform you about bonus offers such as the Welcome Package up to £450 + 250 spins.
4. Legal Basis for Processing
Crystal Roll Casino bases data processing on various legal grounds: performance of the player agreement when you actively play, legal obligations for retaining certain information, legitimate interest for platform security and fraud prevention, and your explicit consent for promotional communication. You can withdraw consent at any time via your account settings without affecting previous processing.
5. Retention Periods
We do not store your data longer than necessary for the stated purposes. As long as your account with Crystal Roll Casino is active, your data remains available for playing and receiving your cashback. Financial and transaction data are archived for several years in accordance with legal requirements. After these periods, data is permanently deleted or anonymised.
6. Overview of Retention Periods
| Data Type | Examples | Duration | Basis | Final Action |
|---|---|---|---|---|
| Profile Data | Name, preferences | Account duration | Agreement | Deletion upon closure |
| Transaction Data | Deposits, withdrawals | Minimum 7 years | Legal | Secure archiving |
| Session Logs | Logins, IP addresses | 12 months | Legitimate interest | Automatic deletion |
| Support History | Chats, emails | 2 years | Agreement | Periodic cleanup |
| Marketing Choices | Newsletter | Until unsubscribe | Consent | Immediate deletion |
| Gaming Limits | Self-exclusion | Legal duration | Regulation | Blocking or anonymisation |
| User Settings | Language, currency | Until changed | Legitimate interest | Deletion if unnecessary |
| Security Logs | Fraud alerts | Limited period | Legitimate interest | Cyclical replacement |
7. Sharing with Third Parties
To ensure optimal functioning of Crystal Roll Casino, certain data may be shared with specialised partners: payment processors for transactions via iDEAL, Skrill, and Bitcoin, hosting providers for server security, identity verification services for KYC, and game developers for offering our 6,000+ games. All these parties act solely on our instructions and are bound by strict confidentiality agreements.
8. Security Measures
Crystal Roll Casino implements extensive technical and organisational measures to protect your data against unauthorised access, loss, or manipulation. We use TLS 1.2 encryption for all communication, restrict access to authorised personnel, record all system activities, and have incident response protocols. You can help by choosing a strong password, activating 2FA, and logging out after each session.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you have various rights: access to your personal data, correction of inaccurate information, deletion in certain cases, restriction of specific processing, objection for legitimate reasons, and data portability of data you have provided. To exercise these rights, please contact our customer service with a clear description of your request and proof of identity.
10. Cookies and Tracking Technology
Our website and apps use cookies and similar technologies for various purposes: ensuring correct game functionality, measuring visitor numbers, remembering your preferences, and displaying relevant content. Necessary cookies are placed automatically. For other cookies, we ask for your prior consent via the cookie banner. You can always adjust your preferences in your browser settings.
11. Updates and Contact Information
Crystal Roll Casino may update this privacy policy due to changes in law or adjustments to our procedures. The current version is always available on this page. In case of significant changes, you will be informed via email or a notification on the platform. For more information on data protection in the Netherlands, you can visit the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl. Go back to the Crystal Roll Casino homepage for bonuses and promotions.